WSP Knowledge Base - Support Documentation (public facing)
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Superintendent's Office
Bureau of Field Operations (BFO)
- Regional Operations Scheduling - Guidance for Supervisors
- Workforce Assessment and Tracking by Coverage Hours (WATCH) Log Guidance - Sworn
- Report Manager
- Prescription Drug Monitoring Program (PDMP)
- Activity Calculation Guides
- Crashes - How they are calculated
- Electronic Citations - How they are calculated
- Warnings - How they are calculated
- Motorist Assists - How they are calculated
- Traffic Stops - How they are calculated using the Contact Summary form
- eSP4500 Criminal Offenses - How they are calculated
- eSP4500 Non Criminal - How they are calculated
- Predictive Analytics Activity Reporting - How it is calculated
- Court Officers
- Mandatory Overdose Incident Reporting (HIDTA ODMAP)
- Video Camera Systems
- Forms
- Evidence
- Law Enforcement Dispatchers (LED)
- Radio Ten Codes and Phonetic Alphabet
- Articles
- Wisconsin State Patrol (WSP) Resource Guide
- Wisconsin State Patrol - Radio Call Number (RNC) System
- Logging Into WebEOC
- Non-Routine Activity Log (NRAL) Guidelines
- Suspicious Activity Report (SAR) submissions to the Wisconsin Department of Justice (DOJ) Wisconsin Statewide Intelligence Center (WSIC)
- Morpholdent Fast ID Fingerprint Scanner
- PeopleSoft Overtime Override Cash (OTACA) Time Entry
- DSP Intelligence Gathering and Distribution
Bureau of Transportation Safety and Technical Services (BOTS)
- Travel Authorization (TA) Notification Procedures within STAR
- Out of State Travel (OST) Request Process (BOTS pilot)
Bureau of Network Engineering and Data Infrastructure (BNEDI)
- BNEDI RF Instrumentation Inventory Log (SharePoint) How To
- PTS Dialer Instructions
- WISCOM
- Motorola Radio Refresh
DSP Records Staff Guidance Documents
- DSP Records Requests Involving OGC & OPA
- Wisconsin State Patrol Records Request Form
- WisDOT Crash Report Purchase Process (pre and post- "Privacy Protections for Judicial Officers" process)
- Application of Privacy Protections to DSP Provided Records
- Records Request-Related Emails Deemed as Posing a Potential Security Risk
Hill Farms State Office Building (DSP Division Headquarters)
Division Employee Awards and Recognition Records
- Division Awards Committee Awards/Records
- Division Certificate of Achievement and Recruit Class Awards (DSP) Records
- External Entity/Agency - Division Employee Performance Recognition
Wisconsin State Patrol shield logo (covered by copyright)
IT Support Procedures, Phone Number and WSP Knowledge Base Access
Basic Computer Support
- International use of State-managed IT Resources (outside of the United States)
- Office 365
- How to fix reoccurring Outlook lockouts
- How to add State email to your personal device
- Windows - Outlook Setup
- Outlook 365 Add another email box
- Secondary mailbox forwarding and out of office reply set up
- Managing Distribution Lists Using Cayosoft (EIAM)
- How to Phish Notify on a Shared Email Box
- Outlook Navigation Icons(Change)
- Shifts App missing from Teams.
- PDF Solutions
- Microsoft Office Multifactor Authenticator (MFA)
- In-Car Printer Help
- How to deal with a SPAM email
- MACH Password Changes & Lockouts
- Mapping a Network Drive, Changing Post W Drive, Changing DOT LAN Desktop Shortcut
- Windows Upgrade/Activation
- How to set up Default Programs for Certain files
- MiCollab Phone Client
- Password Support
- User Preference - Separating general computer audio and communications audio when using a headset
- Mobile Device Support
- Adding Alert Notifications to SharePoint Lists and Document Folders (Libraries)
- Night Mode Chrome Web Browser Extension and Windows Background
- Microsoft Windows Help
- Learn Center issues completing training
- Cisco Duo Multi Factor Authentication
Cellular Phone/MIFI
- Enabling Wifi Calling on Cellular Phones
- How to force iPhones to save photos in JPEG format
- Adding Secondary/Shared Email on outlook 365 for phones.
- WhatsApp Messenger - Mobile Device App Use Guidance & Considerations
Employee Work Scheduling - Microsoft (MS) Shifts Guides
MACH and MACH CAD
- MACH NCIC BOT
- MACH CAD
- How to run a BOT request through the Resource Tab of a CFS
- Color Coded CFS Markers
- How to End a Call For Service
- How to Reopen a Call For Service
- Call For Service Window
- LED Specific
- Resetting the Activity Timer in MACH(LED)
- How to change the location of a created CFS(LED) to an officers current GPS location
- Multiple Ways to Create a CFS in MACH
- CFS Screen Summary (LED)
- Updating a User's Status on a CFS (LED)
- How to locate a CFS location that is not a bulk location or user GPS located (LED)
- How to Add a Tow Service to a CFS in MACH(LED)
- Activity Log Tab (LED)
- How the Units Tab works in MACH(LED)
- What to do with duplicate CFS's(LED)
- How to search the Activity Log(LED)
- MACH CAD Quick Keys(LED)
- How to reset passwords in MACH (LED)
- How to transfer an after-hours DNR call via MACH CAD to the DNR
- How to Change a Users Assignment
- Officer Specific
- Where to put MACH BOT returns in a MACH CFS
- How assignments work in MACH
- MACH CAD SubāStatus Guidelines
- GPS Issues
- General MACH
- What to do if your locked out of MACH
- How To Add and Update MACH Layers
- How To Cache Maps On MACH In Open Street Map
- How to change your MACH password
- How To Properly Log Off Of MACH
- How To Change Your MACH Default Location
- How To Edit The MACH Buddy List
- How To Log Into MACH For The First Time
- How To Use The MACH Bot
- How To Use The MACH Credentials Reset Tool
- Links To MACH Training YouTube Videos
- MACH Map Overview
- MACH Marker Use Guidance
- MACH Messaging Overview
- MACH Ribbon Overview And Status Changes
- Map Layers Overview
- Searching MACH History
- How To Install MACH
- How To Request MACH Client Activation
- How to Create a Group Chat
- MACH Map Layer Inventory
- How to Toggle off Audio/Pop Up Notifications on a MACH Chat/Alert Session
- How to add a MACH Map Layer that is user created
TraCS
- How to Unlock a TraCS Form
- Basic Forms Search
- Search All TraCS forms by Police Number Field
- Search All TraCS forms by Name Field
- Search All TraCS forms by License Plate Field
- TraCS Login Issues
- How to complete the Contact Summary form in TraCS
- How to set up a default search in TraCS
- How to use the Contact Summary form for Crash, Motorist Assist (MA), and Assist Other Agency (AOA) activity in TraCS
- How to login to TraCS
- How to use the Court Schedule in TraCS on citations
- How to create new forms in TraCS
- How to replicate to new forms in TraCS
- How to reorder your Quick Add bar in TraCS
- Completing Handwritten Citations/Warnings/Non-Traffic Citations
- How to use the Master Index Search within TraCS
- Motor Vehicle Inspection Form
- Motor Vehicle Inspection Form - State Mandated Inspection Certification Process
- TraCS Motor Vehicle Inspection Queries Within Report Manager
- Creating Searches for the TraCS Inspection Form
- TracS Motor Vehicle Inspection Form - How To Complete A Motorbus - HSV Inspection
- TraCS Motor Vehicle Inspection Form Violation Item and Statute Searches and Shortcuts
- How to Create an Advanced Search within TraCS by Inspection Type
- Motor Vehicle Inspection Form - How to Complete a Non MCSAP Inspection type report
- Motor Vehicle Inspection Form - School Bus Presale Inspection Type Report
- Motor Vehicle Inspection Form - School Bus Inspection Report Type
- Field Notification - Replication from inspection form to inspection form within the same case may cause violations to disappear
- DT4000 Crash Form
- (Out of Date?) How to add a bitmap or jpeg to TraCS Diagram Tool (Quickscenes workaround)
- Working with Hit and Run Crashes
- Working with Fatal Crashes
- Working with Amended Crashes
- Working with a Non-Reportable Crash
- Working with Run-away/moving Units w/ missing driver
- Truck, Bus Federal Reportability Requirement Guide
- Working with a Non-Domesticated Animal with No Injury Crash
- How to fix a missing sequence of events error on a DT4000
- FAQ - Working with Fatal Crashes - Cause of Death Not Linked to the Crash
- Damaged Property Tag - DT1692 (and associated workflows)
- CFS Number to be placed in both Police Number and Agency Crash Number field on the TraCS Crash Form
- Working with a Government Property Crash
- How to Import Adhoc Reports into TraCS
- How to Clear Status of TraCS form to edit after form has been completed
- Use of the "Complete" buttons in TraCS to change forms to a "Completed" status.
- Incident Form
- Natural Resources Citation (DNR)
SharePoint
- SharePoint Navigation and Search Tips (wildcard search)
- SharePoint DSP Tower Site Access Log (visitors)
- Managing Permissions within a SharePoint Library
- DSP Delayed Vehicle Recovery Log
- DSP Temporary/Alternate Light Duty Staff Assignment Log - supervisor access only
- DSP Historical Site
- Ride-Along Request Log (and metrics)
MiCollab
- Email Encryption Service (EES)
- How to manage Exchange Distribution Lists and Security Groups
- Review of Email Attachments
Offense Incident Manager
- ESP4500 & E-Dispatch Guidelines
- Updating My Profile information in the Offense Incident Manager
- Offense/Incident Manager (Court Officer)
MDC Refresh
- Havis/Panasonic FZ-55 Vehicle Docking Station Retrofit Instructions
- Panasonic FZ-55 - Havis Dock Screen Support Instructions
- Panasonic FZ-55 - TraCS and Aspen Files Migration (Aspen for inspectors only)
- Panasonic FZ-55 - Mapping Network Drives
- Panasonic FZ-55 - Outlook Setup
- Panasonic FZ-55 – Guard Installation
- Panasonic FZ-55 - Mobile Data Computer (MDC) Frequently Asked Questions (FAQ)
Fleet (vehicles)
- Fire Extinguisher Information (fleet vehicle equipment)
- bluePRINT Vehicle Lighting Controls
- DSP Pool Vehicle Reservations and Mileage Reporting
Uniform\Equipment
Cradlepoint Router
Cisco Duo MFA
- Cisco Duo Enrollment Email Sample
- Enrolling your phone with Cisco Duo
- Logging into Microsoft Windows with Cisco Duo