Call For Service Window

A Call for Service (CFS) is used to capture all information for each event that our users create. Similar to creating an RD in the HTE CAD system, a CFS has:

• Incident Location

  • Allows for actual address, mileposts, and GPS coordinates

• CFS Details

  • Includes the Status of the Call

  • CFS Type (10-50, Assist Other Agency, etc)

  • Description

    • This is free text to allow user to provide additional information such as "Right Shoulder", "Median" or any other information.

    • There is no character limit at this time for this field

• CFS Number - similar to an RD#

• Priority

  • 1-Highest

  • 2-High

  • 3-Normal

  • 4-Low

  • 5-Lowest

• Event Number

  • This is used when two Calls have been created for the same event. For example, a dispatcher has created a 10-46 & a field user creates a 10-46 for the same vehicle. This is where we can tie those two Calls together

• Case Number

  • Currently not used

• Origin

  • Field Units with Self Dispatch abilities will default to "Self Dispatch"

  • Dispatch has an expanded list

    • 911

    • Email

    • MACH

    • PBX

    • Person

    • Radio

    • TTY

• Disposition

  • Displays the type of Disposition for the Call (Citation Issued, Written Warning, etc.)

• When (Time/Date) the CFS was created & closed, and who created it

• Resources (Person, Vehicle & Location)

  • All users have the ability to hand enter information into Resources and run that information thru the NCIC Bot

  • Also, all users have the ability to easily paste resource information into the Resources fields from a previously run NCIC Bot request

• Units Assigned and their status as it relates to the CFS

  • Dispatched

  • Acknowledged

  • En Route

  • Arrived

  • Cleared

• Towing Services Assigned to the CFS

  • Towing Service status

    • Dispatched

    • Acknowledged

    • En Route

    • Arrived

    • Cleared

• Towing Services assigned to the CFS can be seen by all CAD users, but only added by dispatchers

• Notes

  • Free text area that is time/date stamped, and allows for ALL CAD users to enter additional information into the CFS

  • This area has a header of "Dispatch Notes", but is for all users to add information.

• Session for each specific CFS

  • The session is specific to the CFS, and non-CAD users (outside agencies) can be added to only the session (not the CFS)

• Map showing the location of the CFS and the location of the users assigned to the CFS

• Ability to Take Ownership of the Call and to End the Call (dispo'ing)

• Ability to Print the CFS

• Ability to go "En Route", "Arrived", and "Cleared"

• Ability to update the location of the CFS coordinates which will update the map markers

Open

A CFS screen looks slightly different on the field user screen due to the lower screen resolution on the CF-31's compared to a desktop monitor. In the screenshot below, there is a 'Resources' tab and a 'Note tab instead of all of the information within the same page.

Open

Open