It is critical that your TraCS Administrator and IT understand your Agency’s setup in it’s entirety.

With the NEW TraCS Baseline 21 Series requiring further complexity in your server setup, it will be even more important to document your entire setup. This task requires you to submit an online form via our Jira portal that documents your TraCS configuration. This document will be a living document meaning if there is ever a configuration change at your agency, this same document should be edited. There is no need to resubmit a whole new form.

By submitting this form via Jira, the TraCS Administrator, IT, and the TraCS helpdesk will be able to reference the same information. This will also give the Help Desk the opportunity to review your setup prior to an appointment.

Note: This is a living document.  Keep it up-to-date!  The life you save may be your own.

When you come back to the form to make changes, always just click SAVE. If you click submit instead, the help desk will need to unlock it. If you accidentally click submit, please reply and we can unlock it for you.