Badger TraCS Guides
How to Submit or Update your Agency's TraCS Continuity Plan
- Julian Pazynski
It is critical that your TraCS Administrator and IT understand your Agency’s setup in it’s entirety.
With the NEW TraCS Baseline 21 Series requiring further complexity in your server setup, it will be even more important to document your entire setup. This task requires you to submit an online form via our Jira portal that documents your TraCS configuration. This document will be a living document meaning if there is ever a configuration change at your agency, this same document should be edited. There is no need to resubmit a whole new form.
By submitting this form via Jira, the TraCS Administrator, IT, and the TraCS helpdesk will be able to reference the same information. This will also give the Help Desk the opportunity to review your setup prior to an appointment.
Log into your TraCS Customer Portal Account
In order to submit this form, you MUST be logged into your Customer Portal account. If you have not already created an account, you can follow this video:
Log into your account here: https://wi-state-patrol.atlassian.net/servicedesk/customer/user/login?destination=portals
How to Start your Submission
If you have already submitted this form for your agency and need to make changes, you do not need to submit it again. You may make changes by following the directions here:
Navigate to the External TraCS admin portal: External TraCS Admin Portal
Click Submit TraCS Configuration for Self-Hosted Law Enforcement Agency.
Now you are on a brand new form to document your TraCS setup.
Filling Out the Form For the First Time
It is critical that the information that is inputted into the form is correct and up to date. That way if your agency runs into an issue, your TraCS Administrator and the TraCS Help Desk can reference your setup information.
This form is organized into different sections. Some sections might open up with more options depending on how you answer.
Many of the sections have blue boxes that explain how to answer questions in a section. There may also be further explanation of a particular question underneath the question title.
Once you are done filling out the form, you may click send at the bottom. If your plan does not send, scroll up to see what is missing in your form. After you click send, it will take you to the completed version for review. We recommend bookmarking/saving the link to this completed version so you can come back to it to submit changes if needed.
Viewing and Updating your TraCS Agency Continuity Plan
When your agency makes a change to their TraCS setup (ex. new SQL server, RMS changes, etc), your agency should update this form so that you keep your agency continuity plan up to date. This will also help the Help Desk understand your setup if we need to schedule an appointment or assist you.
If you forgot to bookmark it, you can get to it by logging into your customer Portal account.
Login here: https://wi-state-patrol.atlassian.net/servicedesk/customer/portal/18/user/login?destination=portal%2F18
Find your already submitted Continuity Plan.
Click Requests in top right
Under the Request Type drop down filter, type tracs agency.
Select Submit TraCS Agency Continuity Plan
This will filter for the form you already submitted
Select the item that you submitted for your agency in the past
In order for you to be able to make changes to your Continuity Plan, the form must be open for edits
***If your form instead says submitted then you will need to provide a comment on your plan at the bottom of your ticket to request we release the form for edits.
After making the changes that are needed, scroll down to the bottom of the form.
Click submit and your new changes will be submitted to our helpdesk.
We will then be able to review your changes. Once we have reviewed your changes your form will be reopened for edits for the next time you need to make changes.
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email badgertracs@dot.wi.gov or call 608-267-2096