Task 4.9(a): Install TraCS Hosted Environment, Fresh Install

Task 4.9(a): Install TraCS Hosted Environment, Fresh Install

Purpose: This task will walk through the necessary steps for doing a new/fresh installation of the TraCS software on a new computer. These steps only apply to agencies that are in the Badger TraCS Hosted Environment.

Requirements: PC workstation or laptop connected to the Internet and agencies that are in the Badger TraCS Hosted Environment.

• In your TraCS network file share, you should have a folder labeled “SetupHostProduction”. We downloaded this folder and placed it in your Distribution folder when we migrated the agency into the hosted environment.

  • Drag this folder from the network location to the desktop of the computer your installing TraCS on.

  • If you cannot locate this folder you may request it from the Badger TraCS Help Desk.

• Inside this folder are the following items:

Open

• The item highlighted above, “InstallHostedEnvironment” is the file you will double click to start the installation.

• During the installation, the only window that you need to change is when you get prompted for the Machine ID.

  • Enter a Machine ID never used before.

• When the TraCS installer has finished, do not close the black command prompt window.

  • This window needs some time to finish the installation and will close on its own when completed.

  • If you accidently close the command prompt window you will need to go back to step #3 and start over.

• Once the command window has closed, you will double click the TraCS icon and stop at the login screen.

• The update server will send down the pack and map updates to that machines.

  • You get two prompts in the lower right-hand corner.

    • First prompt says the updates are downloading

    • Second prompt says to cancel TraCS at the login screen and start TraCS back up.

• After you have downloaded the updates, you start up TraCS and it will give you an option to update.

  • Say ‘YES’ to the update message and let the updates run.

• When the updates have completed and your back to the TraCS login screen.

  • Cancel out of the login screen.

• Go to your network file share and in the Distribution/Mobile folder you should see a file named:

  • MobileHostDistribution

  • Double click this file and run the distribution.

• Your installation is complete. Log into your TraCS software using your email address.

  • While logging in, your machine should update agency tables.

  • It will also prompt to install citation numbers.

• If you are out of citation numbers to install, you will get prompted that there are no numbers left in the inventory and simply order some more. Log out of TraCS and log back in once you have ordered a new batch of citation numbers and the new machine should go and install these when you log back in.