How Items Get Updated

Links Discussed

Questions Asked

1. Does there need to be a court schedule for misdemeanor in addition to the criminal traffic, or do we just leave it blank in writing a misdemeanor on tracks?

   If you sent your misdemeanors to court, you could benefit from having an extra schedule, right otherwise wouldn't that that be the determining factor is if is it going to court? You can have as many or as little court schedules as you want. And those I like to kind of describe those court schedules as kind of like a bucket of court appointments. And so, if you have court appointment dates that are in times that are supposed to be different for traffic versus misdemeanor, you could have two schedules that separate those out. Or if I've seen agencies where they just have, I'm assuming it depends on what the court does, but where they might have it all in just one bucket you could say, and it said within one schedule.

2. How do we get access to confluence?

   I think it's in our footer on all the tickets coming back, isn't it? I think we have a link there in our footer, so if you send a ticket in and you get a response, I think in the footer there should be a link and if not, we'll put one there. Send in an e-mail in and we can send you back a link pretty easy. You don't need an account. You don't need to sign into anything all public as long as you got the link to the page. You can bookmark whatever pages you want which we do recommend bookmarking. You can technically print it, but nice to have a bookmark so you have all the changes you need.

3. Is there any way to black out an entire day (for court dates)?

   There is a blackout feature, and you can mark it as reoccurring. But you'll want to be careful with that. Christmas is a good one, right? It's always the 25th. If you say block out this date starting December 25th, make it recur. That means every year from moving forward, you'll never see that pop up, nor will the court appointment grab it by mistake. But I've had a couple agencies that line up a lot of recurring dates and before you know it, they can't make an appointment on the date because they have 20 reoccurring dates that well, you already said you can't make one for this date. So, it can get in the way too, if your court changes their schedule on you. So just be careful with the reoccurring feature. Some are given right. January 1st probably never going to have court, December 25th, probably never have court. Those are good but if it's a weekday and you never know when that court might change their schedule or something on you, you'll have to check those reoccurring to fix that would just be deleting that blackout date and then applying your court appointments.