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Task 2.2: Document Agency Configuration


Purpose: Document your agency’s configuration in case you ever need to rebuild all or part of your TraCS installation.

It is critical that your TraCS Administrator and IT understand your Agency’s setup in it’s entirety.

With the NEW TraCS Baseline 21 Series requiring further complexity in your server setup, it will be even more important to document your entire setup. This task requires you to submit an online form via our Jira portal that documents your TraCS configuration. This document will be a living document meaning if there is ever a configuration change at your agency, this same document should be edited. There is no need to resubmit a whole new form.

By submitting this form via Jira, the TraCS Administrator, IT, and the TraCS helpdesk will be able to reference the same information. This will also give the Help Desk the opportunity to review your setup prior to an appointment.

  1. Make sure you are logged into your WSP Help Center Account.

    1. Insert Video Here

  2. Navigate to https://wi-state-patrol.atlassian.net/servicedesk/customer/portal/18/group/26/create/153 to start filling out your TraCS Configuration Submission

    1. Documentation here: How to Submit or Update your Agency's TraCS Continuity Plan

  3. Complete all sections.

  4. When you have completed all sections and are ready to send, click Send.

  5. Update this ticket whenever your configuration changes.

Note: This is a living document.  Keep it up-to-date!  The life you save may be your own.

When you come back to the form to make changes, always just click SAVE. If you click submit instead, the help desk will need to unlock it. If you accidentally click submit, please reply and we can unlock it for you.

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