It is critical that your TraCS Administrator and IT understand your Agency’s setup in it’s entirety.
With the NEW TraCS Baseline 21 Series requiring further complexity in your server setup, it will be even more important to document your entire setup. This task requires you to submit an online form via our Jira portal that documents your TraCS configuration. This document will be a living document meaning if there is ever a configuration change at your agency, this same document should be edited. There is no need to resubmit a whole new form.
By submitting this form via Jira, the TraCS Administrator, IT, and the TraCS helpdesk will be able to reference the same information. This will also give the Help Desk the opportunity to review your setup prior to an appointment.
Log into your TraCS Customer Portal Account
In order to submit this form, you MUST be logged into your Customer Portal account. If you have not already created an account, you can follow this video:
Log into your account here: https://wi-state-patrol.atlassian.net/servicedesk/customer/user/login?destination=portals
How to Start your Submission
If you have already submitted this form for your agency and need to make changes, you do not need to submit it again. You may make changes by following the directions here:
Navigate to the External TraCS admin portal: https://wi-state-patrol.atlassian.net/servicedesk/customer/portal/18
Click Submit TraCS Configuration for Self-Hosted Law Enforcement Agency.
Now you are on a brand new form to document your TraCS setup.
Filling Out the Form For the First Time
It is critical that the information that is inputted into the form is correct and up to date. That way if your agency runs into an issue, your TraCS Administrator and the TraCS Help Desk can reference your setup information.
This form is organized into different sections. Some sections might open up with more options depending on how you answer.
Many of the sections have blue boxes that explain how to answer questions in a section. There may also be further explanation of a particular question underneath the question title.
Once you are done filling out the form, you may click send at the bottom. After you click send, it will take you to the completed version for review. We recommend bookmarking/saving the link to this completed version so you can come back to it to submit changes if needed.
Updating the Form
When your agency makes a change to their TraCS setup (ex. new SQL server, RMS changes, etc), your agency should update this form so that you keep your agency continuity plan up to date. This will also help the Help Desk understand your setup if we need to schedule an appointment or assist you.
To update your form, sign into your customer portal account and navigate to your already submitted
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