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This form is organized into different sections. Some sections might open up with more options depending on how you answer. Many of the sections have blue boxes that explain how to answer questions in a section. There may also be further explanation of a particular question underneath the question title. Once you are done filling out the form, you may click send at the bottom. If your plan does not send, scroll up to see what is missing in your form. After you click send, it will take you to the completed version for review. We recommend bookmarking/saving the link to this completed version so you can come back to it to submit changes if needed. |
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Viewing and Updating your TraCS Agency Continuity Plan
When your agency makes a change to their TraCS setup (ex. new SQL server, RMS changes, etc), your agency should update this form so that you keep your agency continuity plan up to date. This will also help the Help Desk understand your setup if we need to schedule an appointment or assist you.
To update your form, sign into your customer portal account and navigate to your already submitted If you forgot to bookmark it, you can get to it by logging into your customer Portal account.
Login here: https://wi-state-patrol.atlassian.net/servicedesk/customer/portal/18/user/login?destination=portal%2F18
Find your already submitted Continuity Plan.
Click Requests in top right
Under the Request Type drop down filter, type tracs agency.
Select Submit TraCS Agency Continuity Plan
This will filter for the form you already submitted
Select the item that you submitted for your agency in the past
In order for you to be able to make changes to your Continuity Plan, the form must be
Status colour Blue title open for edits ***If your form instead says
then you will need to provide a comment on your plan at the bottom of your ticket to request we release the form for edits.Status colour Green title submitted
After making the changes that are needed, scroll down to the bottom of the form.
Click
and your new changes will be submitted to our helpdesk.Status colour Blue title submit We will then be able to review your changes. Once we have reviewed your changes your form will be reopened for edits for the next time you need to make changes.