User Ticket Management
- Dennis Reynolds
On submission of a ticket you will be directed to a new portal page containing ticket updates:
On this screen you can reply to your ticket, view new updates, and ticket information.
You will also receive email notifications on the progress of you ticket, which can be disabled with the Notifications button on this view.
You can reply to the email you receive in order to update your ticket or you can return to this portal screen via the links on the bottom of the email:
When logged into WOCTS, you can view tickets by selecting Requests on the upper right of the portal:
If you do not have a WOCTS account, follow these instructions.
By clicking requests you will be able to view requests that you have created or that others in your organization have created. To affiliate accounts for your organization please Create a WOCTS Issue Ticket.
By selecting these options you will be brought to an interface showing all tickets you have access to:
On this page you can filter tickets by Status, Organization, or Request Type. You can also search for keywords or WOCTS ticket numbers.
Still need Help? Create a WOCTS Issue Ticket.