Purpose:  Customizes additional code tables according to the needs of your agency.  This task is optional.

Requirements: TraCS Office computer, web client and system admin account

Form: Citizen Contact

1. Start TraCS. 

2. Sign in with a System Admin Account.

3. Select the Tools tab on the ribbon menu.

4. From the Tools ribbon menu, click the Code Lists button.

5. Select Citizen Contact Reasons.

6. Verify that the correct TraCS Agency Number for your agency appears.   (If you support multiple agencies in the same TraCS database, you will want to login as a system admin for the agency you want to configure.)

7. Add, and delete as needed. 

Add to Table

• Click the blue bar labeled Add Code to open groups.

• Enter Text (Citizen Contact Reason code and text are the same so enter only the text wanted)

• After the first time all groups auto open if data is entered

• When all additions are entered click Validate to add them to the table

Delete from Table

• Click the blue bar labeled Delete Code to open groups.

• Choose the Citizen Contact Reason to Delete

• After the first time the group will auto open if data is entered

• when all deletions are entered click Validate to remove them from the table.

Modify the Table Contents 

Some tables will not be updateable as the code and the text are the same. You will get the following error when clicking the update code blue bar.  

After updating table

• User accounts for all Office are updated as soon as you click Apply.  However, a distribution will need to be created and run in order to push the changes to mobile clients. 

• Mobile Clients

  • Regular system – requires a distribution to get changes sent to the Field units

    • Complete Task 4.1 to make a new distribution. (Note: for web services agency see task 4.9 for alternate to running a distribution)

  • Web Services System – set up with a batch server can set up a automatic system to distribute table updates

  • Hosted Environment – All local tables (e.g. Ordinance, court schedule, etc.) will be updated by the agency, which can be done using any web client. All table updates are due by the End of the Day before the tables are updated. Distribution of the updated tables will be processed and ready early every morning. Distribution will run the next time the user logs in and logs off if distribution is set to automatic download.