In TraCS 10

Click the Master Index button in the Records Management ribbon.

Choose the common info type

The following search box will appear or one similar

Type something in one or more of the fields and click Search

Highlight the user to fix and click Flags the following dialog box appears

Click Double Click  to add a flag to Modify

Choose the type and put in a description in the following dialog box

Clicking High Priority will result in the as icons appearing in TraCS.

Not clicking High Priority will result in the as icons appearing in TraCS.

Click Update to save the flag.

The flag will now be visible to all office users and web clients