See linked content below that is maintained in Knowledge Owl and accessible to DSP staff only. (Knowledge Owl access requires entry of DOT email & password)
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https://wi-state-patrol.knowledgeowl.com/help/required-multi-factor-authentication-pc-browser-setup
Multi-Factor Authentication (MFA) Requirement
If working remotely and not connected to VPN (Netmotion for DSP Staff), Microsoft will prompt you to login, and
then send a notification through the Microsoft Authenticator app on your phone or PC. Microsoft MFA will
remember you on most devices for about 60 days. Anytime you change your password, you will be prompted to
authenticate again.
In general, if you access Office 365 while not connected to the state's network, you will be prompted for MFA when:
You first login
Your session times out
You change your Office 365 security settings
You reset your IAM password
Once you have enrolled, you will not be prompted to authenticate your identity when your computer is connected to
the State of Wisconsin network. Nonetheless, by enrolling, MFA will be able to prevent unauthorized access to your
account.
Installing and using the Microsoft Authenticator on your personal device for identification requests will NOT
create records subject to open records requests or records retention requirements. Using a personal device in
other ways to conduct state business may create public records, but the Microsoft Authenticator app itself will
not.
We suggest users only use one method of multi-factor authentication. If setup on a cell phone there is no need
to set it up on a PC and vice versa.
PC Browser Setup - No Cell Phone
If you have already setup the multifactor authentication and have recieved a message stating it still has not been
done or you have signed up and it is not working properly click here.
NEW SETUP
Open My Sign-Ins (http://microsoft.com ) in the Edge Browser
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Click on Add Method
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Click on the Dropdown arrow and choose Authenticator App
Click Add
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Click on “I want to use a different authenticator app”
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Click Next
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Click on the Authenticator(looks like a barcode) Extension in upper right and then click on the Scan symbol
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Click and drag a box around the barcode
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It will show that it has been added. Click OK
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Click Next
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You will be prompted to enter a Code. Click on Authenticator extension again and use the Code provided in the
Enter Code Section
Click Next and you are done.
Previous Setup - Deletion Required First
If you are showing a method of authentication in My Account (http://microsoft.com ), but are still on the list for not
having it complete, delete what is there and follow the instructions below to delete the registration from the
Microsoft Authentication App in your PC browser.
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Open a browser and navigate to My Account (http://microsoft.com ) (you may need to authenticate by email and
password), If you may get an MFA request and cannot respond to the request contact the DOT help desk and
they can reset your MFA registration in Cayosoft.
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When you land on your account page select update info (link on security info tile in the middle of the page) or
select security info on left side menu.
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Select "Delete" to remove the method previously used.
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Now go to your PC Browser and remove the account previously createdin the brower app. Right click on the
app.
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Click on the pencil to edit.
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Click on the delete icon in th upper lefthand corner.