{"xsrfToken":"a7fa50d6f270c904c9957d2ffc14d7f7c1001117_lout","branding":{"id":"8","key":"bsd","name":"Badger TraCS Hosted Service Desk","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b0002f","headerLinkHoverBGColor":"#b0002f","headerBadgeColor":"#b0002f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6e1ae124-0813-4e35-a039-f804a63c1bac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2VkNmE2Yy03ZGM4LTQ4YTMtOTM0Ni1iYzUxOWY3NmMzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlMWFlMTI0LTA4MTMtNGUzNS1hMDM5LWY4MDRhNjNjMWJhYyI6WyJyZWFkIl19LCJleHAiOjE3NDI0NDcxODksIm5iZiI6MTc0MjQ0NjU4OX0._CLuHCMBQiXnttISUpJwBuW6MqBk80s9WT2DRPQTJJQ&client=b7ed6a6c-7dc8-48a3-9346-bc519f76c3e8&mode=fit","logoId":"6e1ae124-0813-4e35-a039-f804a63c1bac","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"WSP Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"WSP Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a4e83","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"bsd","projectId":10041,"serviceDeskId":8,"name":"Badger TraCS Hosted Service Desk","description":"<p>Welcome! You can open a ticket to the Badger TraCS Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10099","name":"Open Support Ticket","descriptionHtml":"<p>Once submitted the Badger TraCS staff will contact you by phone or email.</p>","callToAction":"Open Support Ticket","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://wi-state-patrol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[8],"key":""},{"id":"10315","name":"Call/Voicemail","descriptionHtml":"","callToAction":"Call/Voicemail","introHtml":"","icon":10304,"iconUrl":"https://wi-state-patrol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[10099]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"45e19592-cd3d-3c21-be1b-a9a14335bf9a","appLinkName":"System Confluence","appLinkUrl":"https://wi-state-patrol.atlassian.net/wiki","spaceKey":"BSD","spaceName":"BadgerTraCS Service Desk","spaceUrl":"https://wi-state-patrol.atlassian.net/wiki/spaces/BSD","isServer":false},"labels":[],"projectKey":"BTHSD","serviceDeskId":8,"kbLinkDomainURLs":["https://wi-state-patrol.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BTHSD","userLanguageHeader":"Welcome to the Hosted Environment Help Desk Portal","userLanguageMessageWiki":"<p>You can start a support ticket, makes suggestions, and also communicate any issues you are experiencing with the TraCS software. Please select an option below and fill out the form provided. A member of our team will be in contact as soon as possible.</p>\n<p><a href=\"https://wi-state-patrol.atlassian.net/l/cp/T5qQMorQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Guides</a></p>","defaultLanguageHeader":"Welcome to the Hosted Environment Help Desk Portal","defaultLanguageMessage":"You can start a support ticket, makes suggestions, and also communicate any issues you are experiencing with the TraCS software. Please select an option below and fill out the form provided. A member of our team will be in contact as soon as possible.\n\n[Guides|https://wi-state-patrol.atlassian.net/l/cp/T5qQMorQ]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2VkNmE2Yy03ZGM4LTQ4YTMtOTM0Ni1iYzUxOWY3NmMzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0NDc3ODksIm5iZiI6MTc0MjQ0NjU4OX0.xttWGcWYVbla1_GvbIrwOmpVTh71zxfDOS7bvkcmJyo","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"b7ed6a6c-7dc8-48a3-9346-bc519f76c3e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10099,"projectId":10041,"form":{"name":"Open Support Ticket","descriptionHtml":"<p>Once submitted the Badger TraCS staff will contact you by phone or email.</p>","callToAction":"Open Support Ticket","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"<p>Once submitted the Badger TraCS staff will contact you by phone or email.</p>","icon":10321,"iconUrl":"https://wi-state-patrol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief Description of Issue (30 char. max)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10137","fieldConfigId":"10281","label":"Agency:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10277","label":"Contact Name:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10132","fieldConfigId":"10276","label":"Email Address:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10156","fieldConfigId":"10300","label":"Phone Number:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10130","fieldConfigId":"10274","label":"Is Your Agency in the Badger TraCS Hosted Environment","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10372","label":"Yes","selected":false,"children":[]},{"value":"10373","label":"No","selected":false,"children":[]},{"value":"10376","label":"Unknown","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide Details","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment/Screenshots","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10126","fieldConfigId":"10269","label":"Appointment Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10127","fieldConfigId":"10270","label":"Customer Email","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://wi-state-patrol.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10127&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/10099","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/10099","calendarParams":{"firstDay":0,"date":"2025-03-19T23:56:29-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%Y","dateTimeIfFormat":"%m/%d/%Y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"45e19592-cd3d-3c21-be1b-a9a14335bf9a","appLinkName":"System Confluence","appLinkUrl":"https://wi-state-patrol.atlassian.net/wiki","spaceKey":"BSD","spaceName":"BadgerTraCS Service Desk","spaceUrl":"https://wi-state-patrol.atlassian.net/wiki/spaces/BSD","isServer":false},"labels":[],"projectKey":"BTHSD","serviceDeskId":8,"kbLinkDomainURLs":["https://wi-state-patrol.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2VkNmE2Yy03ZGM4LTQ4YTMtOTM0Ni1iYzUxOWY3NmMzZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0NDc3ODksIm5iZiI6MTc0MjQ0NjU4OX0.xttWGcWYVbla1_GvbIrwOmpVTh71zxfDOS7bvkcmJyo","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"b7ed6a6c-7dc8-48a3-9346-bc519f76c3e8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}